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What is the Lazada Returns policy?

All items sold on Lazada Malaysia are covered under the 100% Buyer Protection and/or Satisfaction Guaranteed. The logo(s) of the return policy for each item can be found on the item’s page

 
  100% Buyer Protection (BP) Satisfaction Guaranteed (SG)
Coverage of return policy 7 calendar days 14 calendar days
Change of mind Not Available Available
Money back guarantee Yes Yes
Lazada verified-service of sellers Yes Yes



Depending on the applied Return policy, you may return your item to us within 7 or 14 calendar days. Countdown starts from the date you received the item to the post stamp date on the return parcel.


Requirements for a valid return:

  • Proof of purchase (order number, tax invoice, etc)
  • Bank details in Return Form if original payment is made via iPay88 or Cash-on-Delivery
  • Include printed Return Form and Lazada Tax Invoice in each return package box
  • Reason for return has to be valid and return acceptance conditions met (check out below)

Should there be any item damage due to our transportation, please contact our customer service within 24 hours for claim purposes.

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