You may choose to return an item within 7 or 14 days, depending on the product, if at least one of the following qualifying conditions is met
- Damaged product was received
- Defective product was received
- Wrong product was received
- Product was received with some missing parts
- Product received was different from the website
- Product was not as expected
- Change of mind by customer
To access the online return form and start your return, please follow the steps below
For the full details on how to return an item and the conditions, please click here.
If you return a product and request for a full refund, Lazada will process your refund within 1-3 days. After that, there may be a delay of up to 15 working days before you receive the refund amount, depending on your bank and credit card provider.