Why was my return rejected?

Lazada Malaysia may refuse to accept a return if:

  • You waited more than 7 or 14 days after receiving the product to initiate the return.

  • If you send the defective / wrong product back to the warehouse, without first contacting Lazada and initiating the return through our Returns process.

  • If returns are sent to our HQ in Menara World Wide and not the returns location. 

  • If you forget to send back all the items the manufacturer / supplier included, such as the manual, the warranty, the registration card, and the product itself.

For more information how to return a product, click here.


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